Customer Service

Welcome to Ulla Popken Customer Service


Frequently Asked Questions

Call us any time at 1-800-245-8552

We are available to take your order:

Monday through Friday: 10:00AM - 06:00 PM (Eastern)
Weekends and Holidays: Closed

We accept MasterCard, Visa, American Express, and Discover for internet and phone orders. Sorry, C.O.D. orders are not available.

Customer Service Representatives are available:

Monday through Friday: 10:00AM - 06:00 PM (Eastern)
Saturday and Sunday: Closed

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Order By Mail or Fax

Fill out all necessary portions of the order form, found in the center of the catalog. Verify that the name and address printed on the order form are correct. Please include a telephone number in case we need to contact you about your order. If paying by credit card, please sign the order form where indicated, and enter your card number and expiration date. Mail orders can be paid by personal check, bank draft (drawn on U.S. Banks only), money order or credit card. (Returned checks are subject to a service charge of $25.00)

Mail your order to:

ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Customer Service

Fax

Fax your Credit Card order to 410-592-9380. The order form is located in the center of the catalog. Sign your order form and enter your credit card number, expiration date, and a telephone number in case we have to contact you.

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Order from the Internet

Place your Internet order with confidence. We employ all best practices to ensure the security and privacy of your transactions with us. Communications between our server and your computer are sent by secure server technology, keeping your personal and payment information private and protected. Our Website is certified secure by Verisign and Security Metrix. If you prefer to order by phone, please call 1-800-245-ULLA (8552).

We accept MasterCard, Visa, American Express, and Discover for internet and phone orders. Sorry, C.O.D. orders are not available.

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Promotional terms and conditions

  • Single use only.
  • Applies to internet orders only.
  • Does not apply to sales taxes.
  • Does not apply to shipping charges or gift certificates, unless specifically stated.
  • Discount is calculated based on merchandise total and does not include shipping.
  • If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offers qualifying level, the value of the offer will be deducted from your total refund.
  • Offer subject to adjustments due to returns, exchanges and cancellations.
  • Merchandise total must be greater than gift, coupon or discount amount.
  • A $15 fee is added to all shipments to Canada.
  • Cannot be combined with any other offers, or applied to previous or pending orders.
  • From time to time you may see items with a $0 price. This is obviously an error, and we are unable to honor products with a $0 selling price.
  • Unless specifically stated otherwise, sale and outlet merchandise is excluded from promotions and discounts. Available quantities are limited and are not guaranteed. All sales of outlet merchandise are final.
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International Orders

We are currently able to offer shipping to the following locations:

  • Canada
  • American Samoa
  • Guam
  • Puerto Rico
  • US Virgin Islands

Orders ship via U.S. Postal Service to US Territories and Global Mail, Inc to Canada. Express shipping is not available at this time.

Any applicable duty and taxes are added to your merchandise total for Canadian orders.

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Returns and Exchanges - United States and Territories

Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date, and we will gladly exchange or issue a credit/refund original form of payment. Returns received after 60 days will receive a merchandise credit at the current selling price for unworn, unwashed items. All outlet merchandise IS FINAL SALE. If an outlet item is returned to us for a return/exchange, the item will be shipped back to customer at the customer's expense for shipping charges based on package weight. The shipping and processing charges are not refundable. If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offer's qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines:

  1. Use the original package in which the merchandise was shipped.
  2. Include the Exchange/Return form from the bottom of your invoice, and indicate whether you are exchanging or returning merchandise. Be sure to keep the invoice portion for your records.
  3. If requesting an exchange, complete the REORDER FORM on the reverse side of the invoice.
  4. Affix the postage paid merchandise return label from the bottom of your Exchange/Return Form to the package.
  5. Leave it with your mail carrier or take it to the post office.
  6. A $7.95 return shipment and processing fee is automatically deducted from your merchandise credit or refund check. If you prefer you may use the carrier of your choice and pay the shipping costs.
  7. Send your parcel to:
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Returns Department

Need a Return Shipping Label? If the return shipping label attached to your invoice is lost or damaged, you can generate a new return shipping label by visiting the Returns Center. You will need your Ulla Popken order number located above the shipping address box located at the top of the invoice. ($7.95 Return Shipping Fee applies)

Track your Return To track a return package, visit the Returns Center. You will need your Ulla Popken order number, or Package ID, located in the shipping address box on your invoice.

Free exchanges We want to be confident you will find the best fit. If the size you've purchased is not right then we will ship the new size to you for FREE! Just follow the instructions stated above.


Unless specifically stated otherwise, outlet merchandise is excluded from promotions and discounts. Available quantities are limited and are not guaranteed. All sales of outlet merchandise are final.

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Returns and Exchanges - Canada

Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date, and we will gladly exchange or issue a credit/refund original form of payment. Returns received after 60 days will receive a merchandise credit at the current selling price for unworn, unwashed items. All outlet merchandise IS FINAL SALE. If an outlet item is returned to us for a return/exchange, the item will be shipped back to customer at the customer's expense for shipping charges based on package weight. The shipping and processing charges are not refundable. If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offer's qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines:

  1. Use the original package in which the merchandise was shipped.
  2. Include the Exchange/Return form from the bottom of your invoice, and indicate whether you are exchanging or returning merchandise. Be sure to keep the invoice portion for your records.
  3. If requesting an exchange, complete the REORDER FORM on the reverse side of the invoice.
  4. Keep a copy of the return shipping receipt and tracking number for personal records
  5. Select the carrier of your choice (All return shipping for Canada must be paid by customer).
  6. Send the package to the address below:
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Returns Department

Free exchanges We want to be confident you will find the best fit. If the size you've purchased is not right then we will ship the new size to you for FREE! Just follow the instructions stated above.


Unless specifically stated otherwise, merchandise is excluded from promotions and discounts. Available quantities are limited and are not guaranteed. All sales of outlet merchandise are final.

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Refunds - Canadian Taxes and Duty:

  • Please contact customer service for the appropriate paper work for you to submit to the CBSA for a refund.
  • Complete the CBSA form B2G (Informal Adjustment Request) for Refunds of Taxes and Fees (local Post Office will advise about appropriate form to use)
  • Please provide the proof of taxes and fees paid by charge card to Ulla Popken.
  • Provide proof that merchandise was returned to Ulla Popken
  • Canada Customs & Revenue/CBSA Casual Refund Centre will issue a refund to you
  • All Duty and Tax Fees collected by Ulla Popken, LTD are forwarded to CBSA by Global Mail, Inc. Global Mail, Inc. and Ulla Popken, Ltd. are not responsible for issuing refunds for these fees. For your convenience, we provide a link to the CBSA B2G form required to request a refund directly from Canada Border Services. Additional information can be obtained from the CBSA website.
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Ulla Popken Mailing List

Our permanent list is made up of customers who have ordered from us in the past. When you place an order on our website, we will add you to our mailing list and send you the next available catalog. We make our mailing list available to carefully selected companies whose products and services might interest you. If you prefer to have your name withheld, please contact Customer Service:

By Phone: 1-800-245-ULLA (8552)
By E-mail: support@ullapopken.com

Or send your request via regular mail to:

ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Customer Service
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Unsubscribe

Unsubscribe from our email list by emailing us at support@ullapopken.com. You may also unsubscribe by entering your full email address here.

Please be aware that removal may take up to ten days. We apologize if you receive any e-mails in the meantime. We will never share your e-mail address with any third party.

For additional information, please review the Ulla Popken Privacy Policy

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California Proposition 65

Some of our products such as wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

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