Customer Service
 Shipping and Processing Information
  
Please refer to the following chart when calculating charges for shipping and processing.

Order Total Standard Delivery
(4 - 7 business days via USPS)
Express Delivery
(2 - 4 business
days via USPS)
2nd Day Delivery
(2nd business day M-F only via UPS)*
Overnight Delivery
(Next business day M-F only via UPS)*
Up to $20 $5.95 Standard Shipping
plus $ 9.95

In-stock items are typically shipped within 24 hours of receipt, Monday – Friday, pending credit authorization

Delivery timeframe not guaranteed
Standard Shipping
plus $14.95

In-stock items are typically shipped within 24 hours of receipt, Monday – Friday, pending credit authorization

Delivery timeframe guaranteed
Standard Shipping
plus $21.95

In-stock items are typically shipped within 24 hours of receipt, Monday – Friday, pending credit authorization

Delivery timeframe guaranteed
$20.01-$40.00 $7.95
$40.01-$60.00 $10.95
$60.01-$80.00 $12.95
$80.01-$100.00 $14.95
$100.01-$125.00 $16.95
$125.01-$150.00 $18.95
$150.01- and up $19.95
Please note: merchandise and shipping rates are in US Dollars

  • A 6% Sales Tax is charged on total merchandise for orders delivered within Maryland (MD)
  • A $15 fee per order is charged on all shipments to Canada.
  • Items are shipped via Newgistics and delivered by the US Postal Service, unless otherwise requested.
  • Items shipping to APO/FPO Boxes, Alaska, Hawaii, Puerto Rico, Guam, American Samoa and the US Virgin Islands are delivered by the USPS.
  • Our shipping and processing charges include costs for customer service, processing and shipping, returns and exchanges, and some overhead.
  • In stock items typically ship within 24 hours of receipt, Monday-Friday pending credit authorization. Standard delivery takes between 4-7 business days with the exception of west coast and Canada up to 10 business days.
  • *Business Days are M-F
  • If any items are temporarily out of stock we will notify you of the expected shipping date.

Newgistics packages can be tracked via Newgistics website or via the United States Postal Service.

Click here to visit the Newgistics tracking site.
Click here to visit the United States Postal Service tracking site.


Expedited Shipping
  • Express - USPS Priority Mail
  • 2nd Day Delivery - UPS
  • Next Day Delivery - UPS
  • Expedited shipping is only available to addresses within the continental United States.
  • In-stock items are typically shipped within 24 hours of receipt, Monday – Friday, pending credit authorization.
Click here to visit the United States Postal Service tracking site.
Click here to visit the UPS tracking site.


Canada Orders
  • A $15 fee per order is charged to all shipments to Canada.
  • Packages sent to Canadian addresses are shipped via Global Mail, Inc. and delivered by Canada Post.
  • All applicable taxes (GST, PST, HST, QST) and 18% Duty are included in your order total. The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.
Click here to visit the Global Mail tracking site

Taxes & Duty Fees

Taxes and duty fees are assessed (in Canadian dollars), and are added to your merchandise total. These fees include applicable GST, PST, HST, QST and Import Duty.

  • Duty is calculated at 18% of the merchandise value
  • Most merchandise individuals import into Canada is subject to the Goods and Services Tax (GST) of five percent.
  • In the provinces of New Brunswick, Newfoundland, Labrador and Nova Scotia the six percent federal goods and services tax is combined with an eight percent provincial retail sales tax and called the harmonized sales tax (HST).
  • Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST) are included in your order if applicable.

In the event that a return or exchange of merchandise is necessary, please keep all copies of any receipts and invoices connected to the purchase. Please contact your local postal office or customs officials for instructions and forms prior to returning your package. Refunds for taxes and duty fees paid will come from Canada Border Services Agency. For your convenience, we provide a link to the CBSA B2G form required to request a refund directly from Canada Border Services. Please see our FAQs for additional information on Returns and Exchanges.