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Returns and Exchanges - United States and Territories
 
Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date, and we will gladly exchange or issue a credit/refund original form of payment. The shipping and processing charges are not refundable. If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offer's qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines:
1. Use the original package in which the merchandise was shipped.
2. Include the Exchange/Return form from the bottom of your invoice, and indicate whether you are exchanging or returning merchandise. Be sure to keep the invoice portion for your records.
3. Affix the postage paid merchandise return label from the bottom of your Exchange/Return Form to the package.
4. Leave it with your mail carrier or take it to the post office. 
5. A $7.95 return shipment and processing fee is automatically deducted from your merchandise credit or refund check. 
Track your Return To track a return package, visit the Returns Center. You will need your Ulla Popken order number, or Package ID, located in the shipping address box on your invoice. 

 

Returns and Exchanges - Canada
 
Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date, and we will gladly exchange or issue a credit/refund original form of payment. The shipping and processing charges are not refundable. If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offer's qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines: 
1. Use the original package in which the merchandise was shipped. 
2. Include the Exchange/Return form from the bottom of your invoice, and indicate whether you are exchanging or returning merchandise. Be sure to keep the invoice portion for your records. 
3. Keep a copy of the return shipping receipt and tracking number for personal records 
4. Select the carrier of your choice (All return shipping for Canada must be paid by customer).
5. Send the package to the address below: 
 
ULLA POPKEN
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Returns Department
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