Privacy Policy
Information We Collect

​​​​​We may collect information (including name, address, telephone number, e-mail address, and credit card information) when you:

    Order from our catalog or website
    Return an item or make an exchange
    Inquire about our services
    Request a catalog
    Receive a gift package
    Subscribe to a special offer e-mail list
    Are referred to us through a marketing promotion
    Participate in a marketing survey, promotion or event

We may also combine this information with data that is publicly available and data that we receive from other reputable sources. We maintain this data, along with a record of your purchases, in a secure database. Additionally, we also gather information about how visitors navigate through our Web site by using "clickstream" data gathered with "cookies," and may also use other online tools such as "pixel tags," as described below.
How We Use Information We Collect

The information we collect allows us to:

    Process and track your order
    Provide the services you request
    Contact you about the status of an order
    Send you catalogs or promotional offers we believe will be of interest to you
    Send you email promotions or newsletters, if requested
    Identify your product and service preferences
    Customize our communications to you
    Provide information concerning product recalls or products you have purchased
    Improve our merchandise selection and customer service

Information We Share with Others

We contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Ulla Popken® .

From time to time, we make our mailing list (names and addresses only) and information concerning general shopping activity available to carefully screened retailers whose products we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes, but only when required to do so by law.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Ulla Popken®, please contact us at the address shown below. If you no longer wish to receive our e-mail promotions, you also may contact us at the address below or unsubscribe using the link provided in the e-mail. Please note that we will never share your email address with any third party for marketing purposes.

If you do not want us to provide your name and street address to other companies for promotional purposes, please contact us at:

    Popken Fashion Group

Because our catalogs and mailings are planned in advance, it may take several weeks or more for your request to become effective. If you continue to receive unwanted communications of any kind, please contact us, and we will make every effort to correct the situation.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

    Remember what items are in your shopping cart
    Recognize you when you return to our Web site
    Study how our customers navigate through our Web site and which products they request in site searches

We may also use pixel tags, tiny graphic images, to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags may also enable us to send you e-mail in a format you can read and let us know when you have opened an e-mail message from us.

We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Ulla Popken® .

How We Use E-mail

When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request. We may also periodically send out promotions and newsletters by e-mail. Instructions on how to unsubscribe are included in each e-mail.

Links to Other Sites

If you click on a link with in the Ulla Popken® site that takes you to another site, you understand that while on their site they have established their own privacy and security policies.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address at the top or bottom of this page.


We use a variety of current technologies and processes for protection of our customer data in order to minimize the chance of loss, misuse, or alteration of information that we have collected from you. We limit the information we provide to outside companies with whom we contract, as well as company employees, to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

​​​​​​Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

Questions or Comments?

Feel free to contact us with any questions or concerns you may have

    Popken Fashion Group

Advertising Technologies and Tracking
We use cross-device tracking technologies so that targeted advertising can be
displayed to you on other websites based on your visit on our websites and to
monitor how effective our advertising efforts have been.
When you visit our website, we set technologies such as pixel, cookies and other
technologies. Mostly indirectly identifiable information is processed which refers
to your internet activities such as cookie identifiers, referring pages/exit pages,
clickstream information, device information, choice of settings for GPS, Wifi and
other information.

What does cross-device tracking mean?
If you log in to websites, indirectly identifiable information of different browsers
and devices can be linked to each other. For example, if the third-party has created
a separate characteristic for each of the laptops, desktop PCs, smartphones, and
tablets you use, these individual characteristics can be assigned to you when you
use a third-party service. In this way, the third-party provider can also control our
advertising campaigns in a targeted manner across different end devices.
Do you use real-time bidding technologies?
We use real-time bidding technologies to make sure that our advertisements are
displayed on prominently on our web pages and other pages you visit. As the
technologies of real-time bidding are very complex and various stakeholders are
involved, please review the privacy policies linked below for further references.

Which third-party providers do we use?
Please find below the recipients of your personal information. You will also find
out how you can object to the processing:





Please click here to
opt out to the transfer to Facebook.


Please click here to
opt out to the transfer to Twitter.


Please click here to
opt out to the transfer to Instagram.


Please click here to
opt out to the transfer to Pinterest.

Facebook Custom Audiences
Facebook Custom Audiences is a tool which allows us to provide you with personal
advertising on Facebook. We upload your name and email address, which was
previously pseudonymized and made indirectly identifiable to a server of
Facebook. Facebook matches your email address with their own information and
creates look-a-like audiences. If there is a match, you are added to a "custom
audience". All members of this custom audience will receive personalized


On our website we use the technology provided by Taboola [Taboola Germany GmbH, c/o MindSpace Friedrichstraße 68, 10117 Berlin, Germany] (hereinafter referred to as "Taboola"): "Taboola").
Taboola enables us to refer you to further content within our website and to third-party websites that may also be of interest to you. The further reading recommendations integrated by Taboola, for example below an article, are determined on the basis of the content you have read so far. Taboola uses cookies, i.e. small text files which are stored locally in the your web browser’s cache on your end device and which enable the analysis of your use of our website. The content displayed by Taboola is automatically managed and delivered by Taboola in terms of content and technology. The display of reading recommendations by Taboola based on the information transmitted by the cookies is only pseudonymized. We have no influence on the further processing of the data at Taboola – possibly also in third countries.
We use Taboola for the purpose of analyzing the use of our website and to continuously improve individual functions and offers as well as the user experience. By statistically evaluating user behavior, we can improve our offer and make it more interesting for you as a user. Data is processed on the basis of point (a) of Article 6(1) of the GDPR, if you have given your consent via our banner..
You can find more information from the third party provider about Taboola's data protection on the following Taboola website:


You can sign up to receive push notifications. We use "CleverPush," which is operated by CleverPush GmbH, Nagelsweg 22, 20097 Hamburg, Germany (hereinafter, "CleverPush") to send you push notifications. You'll receive regular information about offers, promotions and current fashion trends via our push notifications. To sign up for push notifications, you must accept your browser's or device's request to receive the notifications. This process is documented and stored by CleverPush. For this purpose, the login time and a push token or device ID is stored. This data is used to send you push notifications and as proof of your registration. The legal basis for this processing is your consent in accordance with Art. 6 para. 1 lit. a GDPR. CleverPush also evaluates our push notifications statistically. CleverPush can thus recognize whether and when our push notifications were displayed and clicked on. This allows us to determine which push notifications are of interest to recipients in order to tailor future messages to the presumed interests of all recipients and thus to increase interest in our offer. In addition to the push token or device ID, we store the thematic focus of the app in which the push notifications were activated (e.g., business, sports, etc.). We also use this information to send push notifications which are in the presumed interests of our subscribers. In each case, the legal basis for this processing is Art. 6 para. 1 lit. f GDPR. A push token or device ID is only assigned to a specific person if we are required to do so by law, to defend claims against us if this is necessary as evidence and for the possible prosecution of violations of the law. You can revoke your consent to the storage and use of your personal data to receive our push notifications at any time with effect for the future. Furthermore, you may object to the use of your personal data as described above on the basis of Art. 6 para. 1 lit. f at any time. Please revoke your consent for this purpose. You can revoke your consent for receiving push notifications in the settings provided for this purpose in your device or browser settings. Your data will be deleted as soon as it is no longer needed to achieve the purpose for which it was collected. Accordingly, your data will be stored as long as your subscription to our push notifications is active. The following link explains the unsubscribe process in detail: For accelerating the retrieval of content (such as images) and for defending against attacks, CleverPush uses, an offering of Cloudflare, Inc. as part of the processing carried out on our behalf based on the standard contractual clauses. CleverPush does not store any data that contains personal data on Cloudflare's servers, but only general content, such as text or images. When you retrieve this content, the device you are using establishes a connection to Cloudflare and this results in the processing of the IP address of the device you are using. 


ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. To be excluded from this monitoring, please click here.

Fit Finder

To make it easier for you to find the right product size, we offer the optional Fit Finder service by Snap Inc. As part of this service, Snap Inc. collects data provided voluntarily by you such as size, weight, body type, age and your personal wear comfort. Fit Finder then recommends a size based on this information. Snap Inc. stores this data for a period of 90 days by placing a cookie on your device. Please note that Snap Inc. processes your data in the USA. This means that an adequate level of data protection cannot be ensured. If you decide to make a purchase after using Fit Finder, we will also submit the following data in anonymised format to Snap Inc.: date of purchase, order number, product number, selected clothing size and price. The legal basis for sending data to Snap Inc. is your consent via our banner. Your data will be processed by Snap Inc. among others in the USA. This means that an adequate level of data protection cannot be guaranteed. This transfer takes place pursuant to Article 49 Para. 1 lit. a GDPR.


We Ulla Popken as the website provider use fraud0, a service provided by fraud0 GmbH Sendlinger Straße 7, 80331 Munich, to detect invalid traffic and low-quality traffic and to prevent fraud on our website. By using the fraud0 service we can detect invalid traffic on our site, improve our online marketing efforts, clean marketing-relevant statistics and improve the usability of our website. The data obtained from this service is only used for analysis and mitigation of invalid and low-quality traffic. fraud0 processes data on our behalf and is contractually committed to measures to ensure the confidentiality of the processed data. A data processing agreement with fraud0 has been concluded. The fraud0 technology uses JavaScript pixels. During your website visit, the following data are collected by or through the use of this service: Browser and device information, such as the device type and model, manufacturer, operating system type and version (e.g. iOS or Android), web browser type and version (e.g., Chrome or Safari), user-agent, flash version, location information, IP address, JavaScript support, pages visited,, time zone, the network connection type, hardware-based identifiers (e.g. MAC address), referrer URL, number of fonts, fonts hash, number of plugins, plugins hash, screen height and width, colour depth, platform, whether the resolution has been tampered, language or OS, whether ad blocking is enabled, whether do not track is enabled. End-user’s behaviour on Controller’s sites, information, such as click path, session ID, session start/stop time, timezone offset, date and time of visit, usage and behavioural data. In our admin interface From fraud0 we receive a classification for invalid and low quality traffic, no personal data. There is no transfer of data to third parties - except as otherwise stated in our data processing agreement with you. When invalid or low quality traffic is detected, we generate invalid audience lists using our tag manager to automatically de-targeted this traffic across all our major buying channels like GoogleAds, Facebook, DV360 etc. Data processing by fraud0 only continues until a classification is done. Tracking across websites does not happen at any time. We process data by using the fraud0 bot detection service based on Art. 6 lit. f GDPR. It is in the interest of the website operator to classify the users of its website as valid or as invalid traffic. First and foremost, we are preventing fraud (recital 47 of the GDPR), but we can also correct the website statistics by removing invalid traffic shares from our statistics. This will allow us to use our online marketing budget more efficiently and therefore continue to provide our services (as usual/free of charge/at a reasonable price). In case of using additional fraud0 services, we may process your data on another legal basis such as your consent, see further information: The data processing is performed exclusively in the European Union and Data is stored on Google's servers within the European Union and is not intended to be transferred to Google servers in the USA. The User may object to the processing by fraud0 at any time. The privacy policy and contact details of fraud0's data protection officer can be found at the following link.